Refund Policy

Last updated: 27 August 2026

This Refund Policy explains when and how refunds are handled for orders placed through the RoadTax 24x7 app. It forms part of our Terms & Conditions.

1. Eligibility

A refund request can be raised while your order is still in the “Pending” status and has not yet been submitted to the relevant tax authority.

2. Non-Refundable Cases

Once an order moves to “Approved” or “Done”, the government tax portion is non-refundable, as it has already been deposited or processed with the authority.

3. Service Fee

Our service fee may be refunded at our discretion if the order was cancelled before processing began. Once processing has started, the service fee is generally non-refundable.

4. How to Request a Refund

Contact us via WhatsApp or the Contact Us section in the app with your Order Number to raise a refund request. Please include a brief reason so we can assist you quickly.

5. Processing Time

Approved refunds are processed within 7–10 business days to the original payment method. The time for the amount to reflect in your account may vary depending on your bank or payment provider.

6. Contact Us