Account Deletion

Last updated: 27 August 2026

You can request deletion of your RoadTax 24x7 account and associated personal information at any time, directly from the app. This page explains how to do it and what happens to your data.

1. How to Request Deletion

Open the RoadTax 24x7 app, go to Profile → Delete Account, and confirm the request. No web form or email is required.

2. Grace Period

Once requested, your account enters a 7-day grace period before deletion is carried out. If you sign back in during these 7 days, the deletion request is automatically cancelled and your account continues as normal.

3. What Gets Deleted

When the grace period ends, we permanently remove the following personal information from your account:

• Your name and email address
• Your mobile number and GSTIN, if provided
• Your Google sign-in link
• All active login sessions (you are signed out everywhere)

Your account is then deactivated and can no longer be signed into.

4. What We Retain, and Why

Some records are kept even after account deletion, as required for legal, tax, and accounting purposes:

• Order and payment records — government tax filings and payment transactions cannot be erased on request, as they form part of our statutory financial and tax records.
• Vehicle and wallet history — retained in anonymised form, no longer linked to your name, email, or mobile number.

None of this retained data can be used to identify you or contact you after deletion.

5. Need Help?

If you are unable to access the app to request deletion, contact us and we will process your request manually.

6. Contact Us